Gorgias
Gorgias unifies email, chat, social, SMS and voice into one ecommerce inbox and pairs it with an AI Agent that can resolve support questions, run order actions and help convert shoppers without a human in the loop.
- Starts at
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Pricing
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Overview
Helpdesk plans are priced by monthly ticket volume rather than per agent seat, spanning Starter through Advanced with published USD monthly and annual rates, plus custom Enterprise. AI Agent ships on every plan with a bundle of automated interactions included; usage beyond that is billed per automated interaction. Voice and SMS are add-ons. A 7-day full-feature trial is offered without requiring a card to start. Limitation: there is no permanent free plan, ticket and automation overages stack during peaks, and getting full value usually means solid Shopify (or similar) integration and careful automation setup. Always review what counts as a billable ticket in their docs.
Key features
- Ecommerce helpdesk unifying email, chat, social, SMS and voice
- AI Agent on every plan with usage-based automated interactions
- Ticket-volume plans (not per-agent) with Shopify-centric integrations
Limitations
No permanent free plan (7-day trial). Tickets beyond a plan's included volume are billed as overages, and AI Agent interactions beyond the plan allotment are billed per interaction; exact rates need a manual check. Starter is monthly-only. Voice/SMS are separate add-ons. Peak BFCM volume can spike bills.